Press Releases

SOHOtech (www.sohotech.com.hk) brings 24x7 remote technical support to computer users in Hong Kong and China. The service is now available to individual computer users and local businesses and is provided as an English language service. It will be widely promoted in the region where English is used extensively in all business activities and where an ever-increasing number of computer users expect the Western style of customer service.

In response to increasing demand for quality computer support, SOHOtech has been looking for a long-term, reliable partner who would provide affordable technical assistance. LiveRepair.com was chosen for its high-quality and reliable, yet cost-effective and flexible, technical support solutions. "My company physically cannot serve all our customers," says David Dickson, SOHOtech Managing Director and a Scottish national. "Most of our customers are expatriates working in Hong Kong, and they require high quality technical support. LiveRepair.com enables SOHOtech to provide a higher-quality 24x7 service that local staff would not be able to deliver."

SOHOtech decided to use LiveRepair.com's TekSource service for two initiatives: SOHOtech 24x7 Gold Live Support, a service designed to provide 24x7 support for SOHOtech customers, and SOHOtech 24x7 Training Answers, a tutoring service fully integrated with SOHOtech Online Training. Both services are powered by LiveRepair.com's TekOffice software, which allowed for a seamless and smooth integration of the new services into the SOHOtech Web interface.

The extent of service customization that LiveRepair.com offers can vary significantly depending on specific integration needs and requirements of its partners. The customization that has been done for SOHOtech includes a full integration of the logon and password recovery functions into the SOHOtech Web site, as well as with SOHOtech online training courses.

Moreover, the integration of the SOHOtech office iPBX with LiveRepair.com's Voice-over-IP (VoIP) system allowed SOHOtech customers to conveniently dial a local Hong Kong phone number to get instant support over the phone, while support experts who provide the support service are located overseas.

"With its high concentration of IT companies yet underestimated importance of technical support, we see the Asian region as strategic for us," says Larry Sheremetyev, LiveRepair.com's Director of Business Development, Marketing and Sales. "With our support services and tools, Asian IT companies can bundle their products and services with private-label, cost-effective, reliable technical support. Featuring 24x7 technical support, SOHOtech will provide its customers with trouble-free, enjoyable computing and online tutoring, while in turn benefiting from the improved quality of technical support and lowered support costs."