Press Releases

LiveRepair.com, a leading provider of online, outsourced technical support services, today announced the release of TekDesk 3.4, which was previously known as LR HelpDesk. The release of TekDesk 3.4 allows system builders and integrators, IT consultants, and VARs with customer base of any size - from two clients to over a million - to effortlessly offer branded online technical support services at a fraction of the expense of hiring an in-house support staff.

With the release of TekDesk 3.4, LiveRepair.com gives their partners the flexibility of adding a low-cost, customized online technical support solution that includes helpdesk assistance with most popular software titles, support for standard PC hardware and peripherals, along with software/hardware conflict resolution. For a limited time LiveRepair.com is offering free customization for the online, technical support services, so IT companies can offer a private-label, online, total computer care system. TekDesk 3.4 offers flexible terms for their online services including subscription, monthly, per-call, and bundled plans for whatever works best for the customer and their clients.

"With TekDesk 3.4 in their arsenal of technical support solutions, our partners can distinguish themselves from their competitors in this tight economic market by offering a solid solution that yields a high return on customer satisfaction," said Larry Sheremetyev, Director of Business Development, Marketing and Sales at LiveRepair.com. "By adding new capabilities to the already robust offering of our online support products, we continue to dramatically change the way people view online PC technical support."

The enhancements to TekDesk 3.4 give VARs, system integrators, and IT consulting organizations the ability to offer their customers a 24/7 technical support solution with increased customer satisfaction and virtually no upkeep for the partner. For example, the reporting capabilities offered through TekDesk 3.4 allow each partner company to closely monitor and track the usage of LiveRepair support by its clients, as well as order service licenses online through their personalized tracking consoles. In addition, TekLink, client-side software previously known as Webl, features a simple 2-step customization function that eliminates the need to recompile the software for eac partner.

The overall improvement made in TekDesk 3.4 gives increased functionality of the 24/7 support LiveRepair.com offers to the end user. These improvements include a redesigned screen-sharing module and a better system diagnostics module with the improved interface, which result in quicker troubleshooting of end-user PC problems. With the release of TekDesk 3.4, TekOnline, the newly named LiveRepair.com's own online technical support service, is also being offered for $12.50 per a PC problem, this allows the consumer to get technical support without a commitment. TekOnline also offers the flexibility of 1, 3, 6, and 12-month subscription plans that allow unlimited number of technical support inquiries during the subscription term.

The decision to rename its online technical support service, previously known as LiveRepair.com - the same as the company's name - is driven by the company's desire to distinguish between the online service itself and the support tools and technologies that LiveRepair.com develops. In addition, any support organization that needs to provide technical support to its customers can use the TekDesk tools on an ASP basis.TekDesk 3.4 puts the customer at the center of every technical support interaction, to ensure that each interaction maximizes the relationship that the customer has with the partner LiveRepair.com is representing. This customer-focused online technical support service is offered for an extremely low cost, without any additional staffing, and without effort.